Monrovia, California
1 comment
Not resolved

Seriously, the worst company ever.We ordered a sofa after months of searching for one we liked, but were delivered the wrong sofa!

We ordered the floor model fabric, a dark gray with brown flecks, and were delivered a light gray with purple pillows. The delivery driver refused to take it back that day, saying we had to get in touch with the store. We went to the store to arrange for a next day exchange but they could not do that. They set up the exchange for two days later but missed their delivery!

Called again, set up a Sunday delivery and when the driver got here he said he couldn't take it because it had been in a home with dogs and had hair on it. Our dogs barely touched the sofa but of course it had hair on it, it was in a house for days with dogs running around in it and the AC and fans on full blast in the summer heat. Living Spaces refused to pay for cleaning services, refused to take the sofa, would not give us what we ordered and won't do a thing about it. They gave unreasonable demands like to buy a new vacuum or new sheets to put over it but of course wouldn't cover the costs of such things.

The sofa is beautiful, just not the color we wanted, but they are completely unreasonable.

Review about: Evan Sofa.

I didn't like: Dont take care of their customer, Worst, I feel cheated.

Review #884082 is a subjective opinion of a user.

1.0
Warranty
Diversity of Products or Services
Delivery Service
Style and Design
Advertised vs Delivered
Product or Service Quality
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Value for money
Price Affordability
Reliability
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

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Anonymous
Maple Lake, Minnesota, United States #1186416

If you payed with credit card, report it to them. The customer is always right.

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