Ordered and received matching bedroom set (queen bed, dresser and side table) While sleeping the second night we awakened to a "loud crack".After inspection "the frame" (a 1/2" piece of particle board which supports the entire load snapped near the headboard) (we are normal size adults)...
Terrible design... After 3 full days of chasing down warranty dept (dealing with Erma, Terica, Celest and supervisor Fernando, we requested to return the full matching set since the bed itself had a design flaw and were told that since there was nothing wrong with the dresser and side table we would have to pay $99 pickup fee plus 15 percent restocking fee on them and 15 percent on the HEADBOARD and FOOTBOARD as if they were separate from the bed!!! This is $200 of the $650 order!!! This is robbery no matter who looks at it!
Greed has run amuck!NEVER EVER BUY THERE!!!
More Review Details
|Product or Service Quality|
|Diversity of Products or Services|
|Value for money|
What I liked
What I disliked
- Outrageous restocking fee
- Reason of review:
- Bad quality
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Living Spaces Stella Bedroom Set
- Review category
- Furniture and Decor
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