We bought a king bed frame from LS. It was delivered in several boxes that were correctly labeled for the product we bought—We counted and checked all the pieces for damage upon delivery and signed off.
All seemed well until a few weeks later when we assembled the bed in our new home, and the bed frame was too large for our standard (European) king mattress. It was both too long and too wide, so much so that you could see about 4inches of the slats at the end of the bed and it was all gappy on one side. When we called customer service to tell them, they gave us the most ridiculous series of excuses. Every customer service person we talked to was extremely accusatory and snotty in tone, and it was clear from the get-go that they were not going to be helpful or even reasonable.
First, they said our mattress must be too small. Well, we measured it and it was the exact size it was supposed to be. So then, they said it must be the California King in a mislabeled box. Again, we measured, and a Cal King mattress wouldn’t have fit either.
(Even if that would have been the case, they prefaced it by saying it would be the dustrubuter’s fault, not theirs.) Huh? After a few more weasley and nonsensical explainations (we continually had to argue with them as to why that couldn’t be the case), they finally explained that it was just a “design element” of the bed and that it was just supposed to look like that. They actually told me that in the store the gap is covered up with blankets so you can’t tell, but that we should have inspected the bed more thoroughly before buying. So it was actually our fault for not lifting up all the blankets in the store and noticing it.
This ridiculous excuse came from a “supervisor.” After 30 minutes of acting like she had no idea what we were talking about, she switched gears completely by saying it was supposed to be “gappy” like that! She then made it very clear there was nothing they were going to do to remedy the situation. So, we are stuck with a stupid-looking bed frame that does not fit any mattress you can buy in a store. We went back (too late) and read some reviews of others who had this same issue before us.
So, living spaces knowingly ripped us off and they are getting away with it. The only thing we can do is continue to spread the word that this is not a good company and you should steer clear!
Review about: Living Spaces Bed Frame.
Reason of review: Not as described.