Living Spaces Reviews and Complaints | livingspaces.com @ Pissed Consumer

Most helpful review

New Reviewer

May 29, 2022 La Kzj

Damaged couches

There is a chip on one od the legs and multiple scratches on the legs and bottom wooden part of all 4 couches.

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#3620847

Location

Winchester, California

New Reviewer

Sep 16, 2022 Jennifer G Jtu

WORST service I’ve ever encountered!

1.0

May 2021 purchased a sectional, loveseat/recliner had broken springs. replacement approved shortly after. After countless calls & re-orders & the runaround I STILL have not had it replaced. I was offered a refund that was quickly rescinded after agent spoke to a lead....

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#3968461

Cons

Awful customer service

Loss

$1500

Preferred solution

Full refund

New Reviewer

Aug 29, 2022 Henry M Hsp

Poor Quality-Won't Stand Behind iT AVOID!

1.3

Spent several thousand $ furnishing a new home. Most of the pieces were broken, discolored or scratched.Like pulling teeth to get replacements. Refused warranty service with a lame excuse about natural and unique woods. How about due to lousy quality, cheap materials and warehouse abuse? Very hard to get through to a decison maker by email or phone. Might have luck going in the store but you have a much better chance getting COVID than seeing a decision maker who follows through. The right hand doesn't know what the left hand is doing. Worst major purchase experience ver! Spare yourselves!

User's recommendation: RUN AWAY!

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#3901659

Location

Los Angeles, California

Cons

You will be disappointed and disrespected as a customer

Loss

$1300

Preferred solution

Replacement headboard

New Reviewer

Aug 25, 2022 kh l Ifs

Horrible customer service

1.3

The furniture I ordered from Living spaces was delivered damaged. Took many phone calls and many hours wasted to get them to pick up the damaged item. They first refused to pick up telling me I could either return it to the store or pay to return it. Took a while to...

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#3890149

Location

San Jose, California

Pros

Easy to order

Cons

Terrible customer support
Unethical business practice
Bad quality

Loss

$59

Preferred solution

Full refund

New Reviewer

Aug 20, 2022 Danielle M Qkn

I am horrified with the service I have received ! I purchased furniture for an entire one bed room in June. Everything was sent and then your moving partner screwed up and cancelled my order in the sy

2.0

I ordered furniture on June 10 th . Everything shipped in July to arrive by an August date I had requested months before! However, over a week ago I was told my order was delayed and after MUCH ride managers supervisors and employees I called and e-mailed and would...

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#3873117

Location

Los Angeles, California

Cons

Horrible follow through and customer service

Preferred solution

Deliver product or service ordered

New Reviewer

Aug 17, 2022 Byung P

Replacement item and delivery

2.6

After the rep came to inspect the damaged item, we didn't hear anything from them for over 2 weeks. I ended up calling then they processed the replacement to be delivered. They gave us time frame which was 8am to 3pm so we took a day off from work to receive the item....

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#3863524

Location

Mesa, Arizona

Pros

Great selections
Decent furniture at a fair price

Cons

Bad customer and warranty service

Loss

$360

Preferred solution

Let the company propose a solution

Aug 11, 2022 PissedConsumer3843139 of Kingswinford, United Kingdom

Repair

Hiya I had my leak fixed,after 2months but the water from that leak has ruined my wooden floor in the hall and living room.i phone. Living space about this to see if I can claim for a new floor in which someone was surprised to phone me back which didn't happen.can you help me please

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#3843139

Location

Kingswinford, England

New Reviewer

Jul 19, 2022 AnnoyedCustomer

Product issues

1.0

Went to a local Living Spaces, found a sofa set that we really loved. Opened up a credit card and purchased the sofa. Easy process. Delivery in 2 days. Happy customers. Day of delivery: Wasnt given a call regarding delivery so tracked it through the website stated on...

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#3775439

Location

Manteca, California

Pros

Cons

Delivery and customer service
Lied to and no customer service
Poor customer service after purchase

Preferred solution

Deliver product or service ordered

New Reviewer

May 05, 2022 Maricia Ynz

Purchased Warrenty not honored-terrible quality couch

1.0

Besides the terrible experience of them delivering my couch to a different address and then refusing to deliver to my address-and choosing to just remake the couch and redeliver...which meant an even longer wait time-more days off of work, more time wasted. Upon actual...

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#3545569

Location

Van Nuys, California

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New Reviewer

May 03, 2022 Debra G Wyk

Resolved: Horrible warranty ! Buyer beware

1.0

Update by user Jun 21, 2022

Company fixed the issue and I have been provided with product replacement. Finally after months of waiting and trying to get through , someone from corporate saw my emails and reached out and apologized and fixed the problem..

Original review posted by user May 03, 2022

I Purchased 3 counter stool. Living spaces Sales girl says get the warrant its great. Replacement for any reason . So I purchase the warranty as the stools are coming apart from the back of seat. And warranty is useless! Its covered for 5 years but its gonna take that...

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Resolved

#3539637

Location

Las Vegas, Nevada

Cons

Selling a warranty that is no good

Loss

$287

Preferred solution

Replacement as promised

New Reviewer

Apr 11, 2022 Stephanie S Qxk

Unable to cancel

Worst company ever. I told them at the very beginning that I needed the sleeper no later than 4/14/22. They sent me an email confirming that I would receive it by this date. I have called multiple times and they continue "putting me off". I verified this morning that...

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#3478418

Cons

Do not stand by warranty
Do not deliver products on time
Lots

Loss

$1517

Preferred solution

Full refund

New Reviewer

Mar 14, 2022 CHRISTINA M Rer

Poor products, service, and follow up

2.1

Update by user Mar 14, 2022

Living Spaces sent two companies to review our bowed entertainment center. Both workers admitted to the bent wood in the center. Living Spaces said that no report was made so the case is closed and the product is fine as far as they are concerned.No apologies or...

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#3405177

Location

Folsom, California

Pros

Product selection
Some nice looking furniture in the store
Nice looking displays

Cons

No resposibilty taken
Almost a year with no resolution
Broken furniture and we have to pay for delivery of new product

Loss

$3000

Preferred solution

Let the company propose a solution

New Reviewer

Mar 11, 2022 Lance E Qjh

RUN FROM THIS COMPANY

RUN DO NOT WALK AWAY FROM THIS COMPANY. Ordered bedroom set and mattress. Confirmed delivery. No show and no call. I as the customer had to call them. Then had to fight to get the order the next day delivered. Another day wasted waiting on this moron company. Furniture...

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#3399808

Cons

Delivery

Loss

$545

Preferred solution

Deliver product or service ordered

Mar 03, 2022 PissedConsumer3379819 of Brentwood, CA

Worse delivery service abs worse customer service from them

1.0

I cannot believe what I experienced this morning. All my furniture is from living spaces and I never received this kind of bad service. I called and left notes and made sure customer service and drivers knew this delivery would be an indoor delivery. As soon as I opened the door as they were walking to my porch I literally said to them in English and Spanish to make sure they understood to please just slide in the package on my door and When I got help is get someone to push it in. I am pregnant as a pregnant women I can't believe the service abs disrespect I received from the delivery team. I will NEVER again order anything from living spaces. I received the worse look and they laughed at me. I can't wrap my head around what just happened.

User's recommendation: Never will I recommend anyone and will tell them my experience.

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#3379819

Location

Brentwood, California

Feb 19, 2022 PissedConsumer3352027 of Barstow, CA

ETHAN IV MEMORY FOAM FULL SLEEPER

I had my ETHAN IV MEMORY FOAM FULL SLEEPER Delivers on 8 February and once they set it up I found a shell of a bug. Once a did some research it was a bedbug. I opened up the Cushions and found dead ones. I called them they said they couldnt pick up until next Thursday the 17 February they wanted the bugs to spread. I decided to pay for wrap and wrapped the couch up. I asked for a manager and still havent had a call back. Horrible customer service

User's recommendation: Beware this place is horrible.

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#3352027

Location

Barstow, California

Cons

Customer service is bad

New Reviewer

Jan 26, 2022 PW B Ynx

Do not purchase from them online

1.0

Do not purchase from them online. I ordered a sectional from them on 11/5 because I was assured I would have it before Thanksgiving and that didn't happen. I found out two days before it's "delivery date" that it wasn't available because it was open stock. I told them...

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#3291155

Service

Living Spaces Customer Care

Cons

Horrible customer service
Do not deliver products on time
Unreliable

Preferred solution

I want nothing out of them, I want people to know that they are not a good company to purchase from.

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Style and Design	3/5
Location	2/5
Diversity of Products or Services	2/5
Price Affordability	2/5
Website	2/5

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