Living Spaces

Recently in the last few months we have had splinters from top of table and the lots of discoloration. We also had a big chip come off one of the pedestal legs.

We were told the extended warranty was "WORRY FREE" by the sales person and finance manager. So we went ahead and spent the $74 for the extended warranty. When we filed a claim less than 2 hours later it was denied. Filed a second time since person stated we didn't have an exact date.

That was also denied. Tried contacting Living Spaces and they only referred us to warranty service. We were still under the 5 years so it should have been covered!! When we were denied it was sent over the phone through a link and we sent pictures like they asked and both times we were denied.

I think it was a computer system that denied us because how can we be denied hour and a half after submission. I have read lots of reviews and they all complain that the warranty doesn't cover anything!!

DONT PURCHASE THIS WARRANTY!!! YOU WILL NOT BE HAPPY IF YOU HAVE TO USE IT!!

We have had quite a fiasco with the 01/14/2024 delivery of our purchase 12/31/2023, Order #SO-01217****.

To recap: 1- We were advised at 12/31/2023 purchase that the medium mattress was back ordered but should be available within two weeks. 2- Delivery was set up for 01/14/24 3- On 01/11/2024 I was advised via email that the order was complete and delivery was good for 01/14/2024 4- On 01/13/2024, I received a call from the Katy-LivingSpaces delivery service, "order is complete and will be delivered on 01/14/2024".

5- On 01/14/2024, an email was received that the order was complete and delivery would be on early Sunday afternoon. 6- Promptly at about 12:30 the Living Spaces truck with three delivery technicians arrived. The truck was unloaded and the many parts were brought into the house. 7- Living Spaces technician asked my wife why we only got a single twin XL mattress.

Indeed, this is when it was discovered the order was not complete. 8- We attempted to call Living Spaces and were told that someone would get back to us within 24 - 48 hours. 9- I had made an error, I had accepted the multiple "order complete" confirmations from Living Spaces and had already made room for the new bed by giving away my former bed. My wife & I, both senior citizens & I am disabled, had no where to sleep on 01/14/2024.

10 - As soon as the set up technicians left, we immediately went to Living Spaces - Katy, about 20 miles from my home in Sugar Land. We met Myndi Arnold the business manager, at the front door. She was very accommodating and immediately scheduled a same day delivery of the medium mattress that appeared to be in the local warehouse. Whew!

or so we thought. 11- Myndi suggested that we check with the cashier's office. There, we met Brandon, who felt the need to confirm that the purchased mattress was in stock at the warehouse. But because there are no phones he could not reach anyone there.

But promised to deliver the mattress Sunday evening or advise status. 12- On 06/14/2024,about 6:30 pm, Omar called and said he would be handling our order. He also was very sincere in his desire to resolve this missing mattress but still needed to confirm the mattress was in the Living Spaces - Houston warehouse. Omar promised to call back by about 7:00.

13- About 7:00 Omar called. Despite his best efforts, the mattress was NOT in stock and would have to be sent from California, about a 2 week wait. This was not acceptable, we have no bed, and do not wish to leave our home to reside in a hotel for the next couple weeks. 14- Omar suggested that a "temporary mattress" could be delivered on Monday (all trucks were already gone from the warehouse this late in the day).

The temporary mattress would be used until the purchased mattress arrives in a couple of weeks or sooner. 15- I thanked Omar for his efforts and professionalism. This missing mattress problem dominated the day on Sunday beginning at about noon until after 7:00 in the evening. My inconvenience and frustration was only complicated by the poor internal communications with critical Living Spaces resources when Living Spaces folks were trying to resolve the missing mattress issue.

But the solution was seemingly at hand. 16- NOPE! I was placing the mattress cover on the firm mattress that was delivered, when I discovered that it was poorly sewn at the seam and even had an open section about 4 inches long! This is clearly not acceptable.

17- I immediately called the Living Spaces Customer Service, exchanged emails and photographs. But the CS Rep had could not locate the order in the Living Spaces system to order a replacement! The below email and photographs were sent to confirm delivery and show the poor quality stitching. 18- Living Spaces Customer Service is to confirm the replacement of this mattress.

Phone call was promised this morning, 01/15/2024, to confirm: A- Original purchased medium mattress is on order and delivery can be expected in two weeks, about February 01, 2024.

B- Temporary mattress will arrive at my home TODAY after 4:00 as promised C- Replacement of poor quality firm mattress is underway, please advise expected delivery date.

No one has called or emailed. I am very disappointed in the customer service processes and poor communications within Living Spaces.

I am uncomfortable and doubt that my $5600+ purchase will ever arrive in total.

I hope whoever reads this note understands the effort that both my wife and I have put into resolving this issue. This has not been a pleasurable experience and I feel Living Spaces has stolen my joy of the purchase.

Purchased $5800 worth of furniture. 1 Couch and 2 recliners.

The couch showed up damaged and took 2 months to get a new one. Both recliners broke in the first 5 weeks. The electric motors froze. They sent a technician out that couldn't fix them.

They gave us store credit for the recliners, but failed to tell us we only had 30 days to use the funds. We did use most of the money but there was a credit of $343 dollars. We went in many months later to use our credit and they "wrote it off". A month of calling the corporate office they said we didn't use the money in 30 days so its gone.

They were not going to do anything.

We financed this purchase and so we are paying a loan that they wrote off and won't give us store credit.

Listen to these reviews. You have to go somewhere else for furniture.

Living Spaces sold me a warranty under false pretenses and now they refuse to rectify it. They do not care about their customers and the hard-earned money we spend; they only care about finding ways to get more money out of us.

If you're considering buying furniture here... DO NOT PURCHASE THE 5-YEAR EXTENDED WARRANTY. It is a ploy to get more money out of you. They will lie to you and say that you can use it for anything at anytime, when you in fact cannot.

They will tell you that you will get a refund, but that is a lie too. They will give you store credit that you will have to match to use. Then when you realize you've been lied to and complain about it, they brush you off because the transaction was 5 years ago, but I can't get my money back until the warranty is up so what sense does that make! They will continue to lie to you about having someone call you back and will ignore any efforts to resolve the matter.

All I want is my warranty money back for being cheated and lied to, which is a small portion in comparison to what I spent for the furniture. 5 years later, I don't think that's too much to ask to feel like I'm being treated somewhat fairly after the dishonesty I've experienced.

If they did this to me, I can only imagine how many others they've cheated and how much richer they are because of it. I will never shop here again, and I will discourage anyone I know from going here because of how little they value their customers.

Living Spaces is a terrible company. I'm at a loss for words.

The treatment is the worst, there's no customer service, no callbacks, no communication, no accountability. This is the worst experience I've ever had with any company.

I ordered a custom couch knowing it was quite a bit overpriced compared to anyone else, but I was set on a specific feel. So, I bit the bullet and ordered it. I added the pro delivery as well, hoping to make things easy.

However, I found out online that delivery should have been free for my location, not the $99 they up-charged me on a $2600 couch.

Over a month later, my couch was ready for delivery. I set it up and, upon delivery, the guys brought in two different parts of two different couches, with different accents and different pillows. It was just two half orders, one half mine, the other half something else.

The delivery guys were helpful in trying to contact someone about it before they left. After waiting an hour on hold with their own company, they got through, only to have the dispatch manager tell me she'd call me the following day.

The call never came. After a week, still no call. So, I made the call. They told me the rest of my couch was on the way and that I should go into a store for details; so, I went into the store.

However, after passing me around quite a bit, they let me know that it should arrive in another month or so, but they were not sure exactly when.

Unfortunately, now I'll be leaving town for months and won't be present to accept it whenever that vague notice of a delivery day arrives. So, I asked to have it returned. They told me that it would cost a $500 restocking fee. What?

Do I now charge a storage fee for a half couch in my place that isn't even mine? Or do I pay $500 for something they never correctly delivered? Either way, I was informed that I'd be contacted about the return.

Two months have passed, and I've still received no contact. I'm trying to figure out the next steps.

Just thinking about that fact that I was about to get my whole house stocked from this place leaves me appalled. I'll never shop here again.

The (5) yr. Warranty is a scam!

Youre literally forced to buy it and when my USB went out on my living room set they treated me as Id done wrong.

I was told that they didnt have the parts to repair them.

Right not my fault and I couldnt get my money back for the furniture I had under a year nor my extended warranty money back what a scam.

Plus, theyre forcing me to buy more furniture from them in place of the faulty warranty,parts and discontinued items I bought.

How crazy is that! I was sent a email with the representative not including their last name.

WHY would I ever think of buying another item from them EVER considering what theyre are doing now.

Their customer service and attitude towards customers literally sucks.

If More People would alert the press ,picket in front of their stores or just simply Stop buying from them they would think differently about how theyre SO Called Warranty 1 yr.

Store and extended 5 yr. Warranty is written which is believed to be unlawful.

Also, Ive contacted the BBB concerning this issue.

My family has also notified our lawyer this company are thieves and scammers but, doing it in plain sight not on website or phones the people who think theyre untouchable!!!

Every Dog has their day and its just a matter of time till this company is no more.

They cant continue to profit off of lies.

Then they give you 30 days to buy something once again out of their botched stock which in the computer it says item in stock but upon arriving at store or calling another store they dont have it not my fault again.

If this isnt a HUGE CON JOB what is???

This company (if I can call it that) absolutely lacks any customer service. We purchased 2 items and had some issue with both, one with an incomplete delivery order and the other with an extremely poorly constructed rug that basically fell apart.

They have off-site customer service in Central America who have no idea what is going on in California with customers or their employees.

When I spoke with their "team" in Central America, I could hear laughter in the background and it appears that their team was having fun instead of helping well-meaning customers. If I could give them zero stars I would.

I went to living spaces liked for several hours found a couch I loved it was a return,it had a price but no name,I said Id like to order a brand new one ,so they gave me the measurements and the name and I ordered it with the information they gave me.

Measurements,skid and name. I received the wrong couch.

I called they did not care, all they cared about was the restocking fee, I said this was your mistake not mine why cant you just pick it up and give me the couch I thought the information you gave me was for.

They wouldnt even though it was their mistake their misinformation,they said the rules are they have to charge me$600 restocking fee, but I ordered what they said the couch they gave me the information they gave me.why should I pay for their mistake? Not fair

I went into living. Spaces looked at a couch had no name on it.

It was a floor sample. They said I can order it online. If Id like I preferred to order it online rather than getting a U-Haul and paying men to deliver it it would cost the same they gave me a SKU number And measurements of the wrong Couch that was delivered to my house and charged me a stocking fee for their mistake. How is that legally possible if anybody out there has been screwed by this company, please reach out to me.

I am wanting to do a class action lawsuit against this crooked Thieving company 818-400-****.

They need to be reported to the Better Business Bureau. They even wanted to hold back from refunding my taxes which are illegal for a mistake they made.

Ive tried to put it as is -

I made a purchase at the Living Spaces store on 9/18/22. The delivery schedule of the furniture was confirmed for 9/19/22.

When no one showed up on 9/19/22 with my furniture, I reached out to the Living Spaces helpline on 9/20/22.

I expressed my concern and requested why my order wasnt delivered on schedule. The response was sorry - it seems like our team forgot to put you on the roster and the earliest we can deliver is 9/28. It was unacceptable and the agent told me that their supervisor will call and confirm if the delivery can be done earlier. Neither the agent or their supervisor called back.

I had to call back multiple times to get a reasonable agent who helped scheduling the delivery on the following day i.e. 9/21/22.

On 9/22/22, I called back to purchase full service. The agent processed the payment and confirmed that the service team would arrive on the same day 9/22/22 b/w 6pm-11:59pm for furniture assembly.

The team came around 9pm and assembled the furniture. They were unable to assemble one chair in the dining set as it seemed to have manufacturing defects.

They took multiple pictures of the defected chair to put in records and suggested that I should call Living Spaces to request a replacement & that they have already entered all the information as well as pictures of the defected chair in the system.

Next I called Living Spaces on the morning of 9/23/22 and the agent told me that they didn't see any record or notes from the rescue team. They then asked me to click and upload pictures to a link that they sent on call. The agent further told me that they cant stay on-call for me to click and upload pictures and I should call back once the upload is complete.

Frustrated, I call back again in 10 minutes and another agent takes my call. We repeat the entire conversation again and I explain everything trying to validate that Im a valid customer.

This time the agent was unable to see the pictures on their portal because of network issues. Meanwhile please note, I have already spent several hours on calls with customer service trying to explain the situation of getting my furniture delivered.

I was asked to call back again which I did. The agent after validating everything says sorry for the inconvenience; and goes further by saying - would you be interested to buy & keep the defective chair at 10% discount. The discount offer went to 20% before I had to explicitly state to the agent that Im only looking to get the furniture for which I had already paid & not looking for discounts of any sorts on damaged furniture.

Basically they were unable to assist with the replacement furniture as they did not have sufficient rights and said all the supervisors are busy, so suggested - youll have to call back again to reach an agent who has enough system privileges. Extremely frustrating.

Later I called back again and after going through the customer validation process again, and explaining the situation again, the agent helped schedule priority delivery to replace the damaged chair on 9/23/22.

The delivery team knocked on the door at night with an already assembled chair, handed it to me and left. This transaction was completed on the night of 9/23/22.

On 9/24/22 morning upon closer inspection I realized that parts of the chair that was delivered on the night of 9/23 were still missing. I called customer service yet again to relay information and request delivery of missing parts.

The agent couldnt help because of system privileges. Again.

Later that day an agent from Living Spaces called me at midnight to understand the situation and help resolve it. No resolution was offered after-all. I believe the agent was calling from outside of the United States.

Since then I called Living Spaces N number of times and spent several several hours of my time trying to get the missing parts of the furniture I had purchased on 9/18 but I still didnt have it.

Funny enough, Living Spaces scheduled delivery of missing parts for at-least a couple of times since then, but the delivery never happened on schedule and I had to call back again and again to no effect.

Finally, a delivery was made by Living Spaces on 10/8/22 morning.

But yet again not all the missing furniture parts were delivered.

I went on a wild chase and called Living Spaces again. This time the agent told me I have a pending charge of $99. I explained to her that everything was already paid for at the time of purchase to which she said - is there anything else I can help you with? And hung up immediately.

A little later an agent from the dispatch team called me to get information of the missing parts.

Living Spaces rescheduled a delivery for 8/09/22. But guess what, the delivery is still pending to this date.

Then I spoke to a warehouse manager named Sergio Camarena Romero on 8/10/22 and expressed to him my extremely frustrating experience. He was empathetic and commented that the service offered to me is unacceptable and its a shame that even after making the purchase almost a month ago, Living Spaces has failed to deliver everything that I as a customer paid for. To escalate the issue, he gave me contact information of management team who would tirelessly help with resolution.

No one chose to reply to the email and the matter stays unresolved till date.

Sergio called me after a few days and offered a 25% discount on my next purchase. He gave me his cellphone number and asked to call whenever I was at the store shopping.

Few months later I call Sergio to avail the 25% discount. He picked my phone call right, remembered me and after chatting for a few minutes told me to not make the purchase at the particular store since he couldnt apply the discount he promised at a different location. He then asked when I could come to the warehouse and I told him I could go immediately since I have already added my items to shopping cart and pending payment.

He then took a turn and make excuses - ohh Im not at the warehouse right now, maybe in 2 hours, tomorrow morning etc. Finally he requested me to leave the Living Spaces location I was at and promised he would promptly call back in 30 minutes to confirm a time for us to meet the next day at his Living Spaces warehouse location. I did exactly that but guess he fooled me big time.

Really unprofessional of him to cheat me. Its been 2 weeks now and not only did he never call me, he up until this point has chosen to not take my 2 calls and respond to 2 courtesy text messages.

Frustrated I drove 20 miles again to place my order at the initial location.

Living Spaces truly has been the worst shopping experience of my life and I resent this nightmare.

Here are names and contacts of all the people who in some shape or form were aware of the issue but turned a blind eye to their own commitments.

sergio camarena romero Sergio.CamarenaRomero@***.com

jay martinez@***.com- Grand Prairie

Distribution center

ssalazar@***.com- 3rd party delivery service regional manager

johnny_cruz@***.com- GM for the Frisco store

nakhemdra.lacour@***.com- Grand Prairie

Distribution center manager