My purchase was scheduled for delivery today between 12 and 3 pm today and not only the arrived almost at 5 pm but the first 3 items the unload were damaged. I was trying to call customer service but the driver call first to report the issue. Once we were on the line...
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I purchased a large sectional couch from Living Spaces in Peoria, AZ, spent over $3,000.00. I was concerned with the fabric because I have always purchased leather furniture, I have young children and dogs (dogs do not get on the furniture). I specifically addressed my...
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I liked
- Furniture selections
I didn't like
- Customer service or warranty staff are extremely rude
- Customer service
- Warranty
On Sept. 13, 2016 l drove from Marina del Rey to Panorama City Living Spaces (65 miles round trip) to pick up a 2nd Thorndale Chairside Table - which was apparently only available at this location. So - l spend the 1 1/2 hrs. traveling there - pick it up (pick up...
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I liked
- Service at pick up
I didn't like
- Distance traveled to pick up
- Quality of product
- Product damaged and assembled wrong
It took all day for the delivery people to get my delivery date confirmed. They would email and phone me throughout the day constantly changing it. They would not work with me on the phone so i had to go to the store and tell them i want to cancel my order. Then and...
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Great store, really nice furniture at fair prices. That said, the customer service is the worst, they are completely and totally inept. From the store managers to those on the phone. I have spent over 20k there in the last 8 months and will never be back, in addition...
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I had a sleeper sofa delivered today and it doesn't fit into our room. The delivery men said we had 7 days to return, with only a restocking fee. We thought that sounded ok, because that would give us some time to attempt to get it around the weird hallways and into...
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I had pleasant experience with this company in the past but my most recent has just been terrible and very upsetting. I ordered a very specific piece of furniture that had a very specific size and color. After looking for days in the internet and stores, I found one on...
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The shipping company that Living Spaces uses—DSI—is horrible! I was a loyal customer of Living Spaces until I realized that their loyalty to their customers are the WORST! If you decide to work with a company that doesn’t return phone calls and makes promises they...
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Product
I purchased couches and protection plan and now trying to use service because my couches are peeling. I called VIP care protection and they are refusing to repair, replace or offer store credit as stated on warranty coverage using some loop hole that its accumulative...
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Similar to Living Spaces
Like I said, COMPANY Service NOT Customer Service. Due to a work assignment I was unable to leave work in time to make it home before the scheduled delivery window which began at 1pm. I am a government contractor, and unforeseen circumstances prevented me from leaving...
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I didn't like
- Unprofessional customer service
- Customer service managers and employees
Select Reason
Why should the delivery guy explain? Did YOU not ask questions when you purchased?