Not resolved

If you care about a healthy chemical free home this is not the place to buy a sofa and their customer service on the phone is rubbish.I will start off by saying the staff in store was wonderful and we looooved the style and color of the sofa.

We were so excited to get it in and loved it in the room. The next part is where is gets bad. The sofa started to offgass and this to an extent is very normal but that said never had I purchased furniture that smells this bad. Within hours my eyes were swollen and puffy and throat hurt.

The whole house with windows open and fans on still smelled. With a new baby in our house I wanted the fumes gone and then I noticed the cushion covers unzipped and came off. In attempt to try to wash away some of the chemical smell we put on hand wash. No tags and no paperwork said not to hand wash and it had a zipper for removal.

Such a mistake as the hand wash cycle caused it to fray on the seams. Bad quality fabric. I called and told their customer service the problems and all they could say is it is not covered by warrenty because I washed it ('Mind you I have no paperwork from them on what their warrenty covers and what not to do). Yeah I know I got it's not under their warrenty, but I am looking for help or a solution but this company is just looking to say No and remind me they won't cover it.

No sympathy or compassion for my baby's or my health. Countinuing to remind me and telling me they won't even take it back for the restock fee even if I paid for new cushion covers. That's fine so I asked for cost on new covers and the girls couldn't even set that up and told me I have to wait on a supervisor call and I am still waiting on that!!!! You think even a little sympathy would of been nice or advise on how to get the smell away.

I will never buy from them again.There is no integrity and the furniture is made from something with formaldehyde as I am allergic and now have a expensive cheaply made sofa in my garage and a company who took 2k from my family in the purchase and who could not care to even give a compassionate I'm sorry.

This person wrote the review because of bad quality of living spaces sofa from Living Spaces and attached a photo. Reviewer claimed that he or she wants Living Spaces to read this review and look into the issue (if any).

If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Living Spaces for you to read. This information may help you with your purchase decision.

Had an Experience with Living Spaces?

Write a review


Terms of Service
Post Comment

You May Also Like

Living Spaces - Bridgeport Poorly Made Furniture Living Spaces " The quality of Living Spaces Bridgeport furniture very poorly made (product 76516, 76517, 76514). Sofa seat pillows not consistently aligned, some ends have round edges and other end have..." Read more Living Spaces - Leather Sofa Review from California, United States Living Spaces "I purchased leather furnature from Living Spaces with extended warranty. They had no record of extended warranty which I have the paperwork. They claim that since I moved from original..." Read more Living Spaces - Poor communication and fabrication Living Spaces "We ordered our sofa on Thanksgiving weekend and were told it would take about three weeks for the sofa to be made and delivered. On Dec. 22, 2015, I called..." Read more Living Spaces - EXPENSIVE, POORLY CONSTRUCTED PRODUCT, INCOMPETENT CUSTOMER SERVICE Living Spaces "If you want an expensive and poorly constructed furniture, this is Living Spaces for you. About 3 months ago, we decided to purchase accent chairs from this place. My wife..." Read more Lkq Corporation - Liers cheat's and theves...... Lkq Corporation "This is my 2 cents, LKQ in San Bernardino has a employee by the name of ralphelo who helps make sure the cars are set down correctly and cleans the..." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more Precision Tune - They lied and put my life in danger. Precision Tune "On Thursday, September 14, 2017 .. I went to the precision tune in Wilson, NC for a routine oil change, tire rotation, and tire pressure check. I live 45 minutes..." Read more Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!! Tophatter "STAY FAR, FAR AWAY FROM THIS COMPANY!! I was excited when I first found it, and ordered 30+ things in the first week! As they came in, there was something..." Read more