Product: Living Spaces Customer Care Clear all filters (48 of 48 reviews match)
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Living Spaces in Anaheim-Santa Ana-Garden Grove, California - Terrible Everything!

1.0
Details
Terrible customer service. Took 6 weeks to finally tell me my bed rails were totally out of stock. I'm still waiting 3-5 more days for a refund on MY credit card because their Synchony back wouldn't issue immediate credit. I had to wait 7-10 days to get their card in the mail before I could use it meaning I would lose out on a Labor Day sale. I now have to pay interest on the bed, which I NEVER got! AND they won't issue me a credit for the interest which is small but it's not the money it's the principal! NEVER shop there again! Karina, a supposed manager, REFUSED to transfer me to someone higher up who could possible accommodate my request for the interest refund! RUDE!
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Review
#1680109 Review #1680109 is a subjective opinion of poster.
Service
Living Spaces Customer Care
Cons
  • Being charged for something i did not get
  • Customer service
  • Distance traveled to pick up
Reason of review
Poor customer service
Loss
$5
Preferred solution
Credit the interest I had to incur while they DID not solve the problem
Tags
  • incompetent
  • Waiting Too Long
  • Rude Agents
1.0
Details
I ordered a small coffee table online and was emailed to go pick it up from the distribution center in Fremont. I drove out to the center only to be told that they did not have my item. The lady took down my phone number and email (even though they already have it from...
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Review
#1671020 Review #1671020 is a subjective opinion of poster.
Service
Living Spaces Customer Care
Cons
  • Lack of customer call back
Reason of review
Poor customer service
Preferred solution
Price reduction
1.3
Details
On 8/25/2018 my wife and I went to the Living Spaces @ Rancho Cucamanga store to buy sofa set that we saw online and we're prepare to point them out and go home with an easy buy. However, upon entering the store not one employee greeted us or asked if we needed...
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Review
#1635873 Review #1635873 is a subjective opinion of poster.
Service
Living Spaces Customer Care
Reason of review
Poor customer service
Preferred solution
Teach workers that their first PRIORITY should be to assist the customers at the store. Aproach every customer in the store and ask if they need assistance!

Living Spaces - Tortuga outdoor table and San Martin II outdoor dining chairs

1.0
Details
Living Spaces - Tortuga outdoor table and San Martin II outdoor dining chairs
Living Spaces - Tortuga outdoor table and San Martin II outdoor dining chairs
Living Spaces - Tortuga outdoor table and San Martin II outdoor dining chairs
Living Spaces - Tortuga outdoor table and San Martin II outdoor dining chairs
Living Spaces - Tortuga outdoor table and San Martin II outdoor dining chairs
We were told this furniture would last for 10 years. It did not last 2 1/2 years. I spoke to customer service (that is what they call it), with no resolve. I would have rated them a 0 but that option was not available.
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1 comment
Anonymous
#1764468

I unfortunately had a similar poor experience with my San Martin II chairs which cracked and fell apart. These chairs were kept under a covered patio year round and covered under a chair cover throughout the summer months.

After 2 years, two chairs cracked and fell apart. Very disappointed, no help from customer service.

Review
#1611645 Review #1611645 is a subjective opinion of poster.
Service
Living Spaces Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1762
Preferred solution
Full refund
Tags
  • deceptive warranty

Living Spaces in Phoenix, Arizona - Poor customer service

1.0
Details
Picked out a couch and ottoman almost 6 weeks ago. No communication about the delay. We had to call and were told they were waiting to hear back from the vendor?? No apologies, could not give us a date for delivery. We asked to cancel and were told we would have to pay for a restocking fee. We disputed the charge. Will never go back. They didn't care at all.
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Review
#1574199 Review #1574199 is a subjective opinion of poster.
Service
Living Spaces Customer Care
Cons
  • Customer service
  • Customer service not calling back as promised
  • Customer call center
Reason of review
Poor customer service
Preferred solution
Full refund
Store experience was great; friendly, helpful and informative staff. Logistics on the other hand were terrible... First pick up date changed due to damage with no notification. No confirmation of second pick up date was sent and when I call this date had changed also....
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Review
#1524817 Review #1524817 is a subjective opinion of poster.
Service
Living Spaces Customer Care

Living Spaces in Austin, Texas - THIS IS A SCAM. AVOID AT ALL COST.

THIS IS THE WORST CUSTOMER SERVICE ON THE PLANET. WE WERE LIED TO AND OUR FURNITURE NEVER ARRIVED. THEN WE CALLED a CALL CENTER BECAUSE YOU CANNOT CALL THE STORE AND WERE TOLD WE NEED TO RESCHEDULE THE DELIVERY. GUESS WHAT??? THERE IS NO WAY TO CALL TO RESCHEDULE. I ASKED FOR A SUPERVISOR TO COMPLAIN AND WAS TOLD NO ONE IS AVAILABLE. I ASKED TO GET A CALL BACK AND WAS TOLD IT TAKES 24-48 HOURS TO GET A CALL BACK. RIDICULOUS. ON TOP OF THAT THE LADY HAT WAS "HELPING" US PICK OUT THE FURNITURE HAD NO CLUE ABOUT INTERIOR DESIGN AND NO CLUE ABOUT WHAT THEY HAVE IN THE STORE. AVOID AT ALL COST. WE HAVE NO IDEA WHEN WE WILL GET OUR ITEMS. THIS IS A SCAM.
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Review
#1507543 Review #1507543 is a subjective opinion of poster.
Service
Living Spaces Customer Care
Pros
  • Design
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$7500
Preferred solution
Full refund
2.2
Details
I bought my couch at living spaces a little less than a year and half ago. I noticed the zipper broke on it which I have never unzipped it and we are not home 12 hours a day at work and my sons extra curricular activities. We don’t sit on the couch often and we’re not...
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2 comments
Anonymous
#1614520

I WISH I would have done my research on this company before I made my purchase that I’ve already lived to regret. I’m amazed at how many negative experiences people have had, both with product as well as customer service.

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Review
#1424728 Review #1424728 is a subjective opinion of poster.
Service
Living Spaces Customer Care
1.3
Details
I bought a couch set 2 and a half months ago. I Read the guarentee reviews BEFORE I bought them and told the salesman that the reviews were TERRIBLE. He assured me they had hired a new company to fix things. ALL would be replaced except animal issues. The chair...
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Review
#1375719 Review #1375719 is a subjective opinion of poster.
Service
Living Spaces Customer Care

Contact Living Spaces Customer Service

Mailing Address:
Living Spaces Furniture
14501 Artesia Boulevard
La Mirada, CA 90638
Phone:
(877) 266-7300
All Living Spaces Contacts
5.0
Details
On 8 May 2018 I arrived at Living Spaces at 6600 W Latham St Phoenix Arizona and was professionally treated in the upmost manner by 2 Outstanding Employees Tatianna and Vanessa! They the time to review my documentation of a Power Reclining Loveseat which was delivered...
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1 comment
Anonymous
#1483233

You must work there because Living Spaces is anything but outstanding!

Review
#1251247 Review #1251247 is a subjective opinion of poster.
Service
Living Spaces Customer Care
Pros
  • Staff professionalism
Reason of review
Good customer service