Product: Living Spaces Claim Clear all filters (6 of 6 reviews match)
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Living Spaces in Los Angeles, California - MidCity location merchandises and sells damaged product

2.1
Details
January 28 - purchased a couch, marketed and described as a "custom order the customer rejected", when in fact it is a couch that was damaged and knowingly sold that way. We only discovered the damage and its extent once we accepted delivery in our home. Called the store and was treated like dirt for thirty nine minutes, even after the "store manager" acknowledged that he (EDWARD) and many of his team knew the piece was damaged, but merchandised and sold it anyway. Horrible experience and it would have been much better for everyone involved if we had purchased a couch from a reputable, quality-driven company.
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Review
#1459749 Review #1459749 is a subjective opinion of poster.
Service
Living Spaces Claim
Cons
  • Being lied to then treated horribly when i discovered their lies
Reason of review
Not as described/ advertised
Loss
$405
Preferred solution
Let the company propose a solution
I spent $3000 on a custom made sectional and made sure that the fabric I was covering the sofa in was animal resistant. She assured me it was. She also pushed and pushed for me to buy the care free warranty. Well, my dog's claw caught on the cushions and three of them...
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Review
#1258227 Review #1258227 is a subjective opinion of poster.
Service
Living Spaces Claim
Reason of review
Poor customer service
1.0
Details
She was rude and dry and very unfriendly for a "customer service" call. I would expect such reputable company like, Living Spaces to be better represented by a more personable and friendlier individual. Needless to say after this phone call experience I will no longer...
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Review
#1193960 Review #1193960 is a subjective opinion of poster.
Service
Living Spaces Claim
Reason of review
Poor customer service
1.5
Details
He just came to take pictures and then said that Living Spaces would get back to me about the final answer. A week later, I got the following email: "Based on the information that was reported, you have cracking/peeling on your furniture. Cracking/peeling only...
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Review
#1178976 Review #1178976 is a subjective opinion of poster.
Service
Living Spaces Claim
Cons
  • Warranty is a scam
Reason of review
Warranty issue
Loss
$1250
Preferred solution
Let the company propose a solution
2.4
Details
Bought a couch at a great price and my newborn drooled on it. I took photos of the stains and followed protocol per the warranty. The couch was only 1 month old and I paid for the 1 year warranty. The service rep denied my claim. Will never purchase anything from Living spaces...
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2 comments
Anonymous
#1493004

Sorry to hear about your loss but the 1 year warranty is the standard warranty that comes with every item for no extra charge. This warranty only covers against manufacturing defects, and only covers the cost of the parts.

Living spaces declined your claim because a stain is considered an accident, which IS covered by the Care Free plan. The Care Free plan can be purchased for an additional cost, and that WILL cover the cost of parts and labor on any defect or accident related incidents for five years

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Review
#1071310 Review #1071310 is a subjective opinion of poster.
Service
Living Spaces Claim
Reason of review
Warranty issue
1.8
Details
Between this time we had been verbally assured by Service usa that we were in our final stages and they abruptly voided all their warranties with living spaces. My calls would then be forwarded to living spaces and they kept me waiting on an update for weeks basically...
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1 comment
Anonymous
#1360493

Warranty is a Fraud.

Review
#1047719 Review #1047719 is a subjective opinion of poster.
Service
Living Spaces Claim
Reason of review
Warranty issue

Contact Living Spaces Customer Service

Mailing Address:
Living Spaces Furniture
14501 Artesia Boulevard
La Mirada, CA 90638
Phone:
(877) 266-7300
All Living Spaces Contacts