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I purchased a sofa and love seat for about $8,000 at the Vista location. I also purchased the VIP Plan.

I noticed a tear in the sofa a couple months later. I called VIP and filed a claim. A tech came out and said he would order the replacement back for the sofa. I didn't hear anything for over a month so i called the store and was informed that the claim had been denied due to excessive wear.

How is a tear excessive wear?

I explained this to the rep and read her my guarantee that said all tears and rips are covered she said sorry, i can't help you and put me on hold for over an hour. I called back and was cut off again.

Product or Service Mentioned: Living Spaces Sofa.

Reason of review: Warranty issue.

Monetary Loss: $8000.

Preferred solution: Let the company propose a solution.

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This is why I do not purchase anything from Living Spaces anymore. Jerome's has an awesome guarantee!!