I purchased living room furniture AND the GREAT 5 year warranty, promising everything to be covered if I have a problem. over $2,500. The problems I have should be covered by the manufacturer, but it is over 1 yr old. I called the warranty place, explaining ALL my problems, which I did have with each piece. I was given an excuse for each problem that it should be covered by the manufacture, but it's over a year old. The warranty doesn't cover anything but accidents, but everything the warranty paper given to the customer states condicts itself at the bottom portion of the letter. The service person at the warranty place gives an excuse for any and EVERY reason why THEY don't cover it.... SO, what good IS the 5 year warranty ??? I called customer service at Living Spaces and got a lady on the phone, ALSO giving every reason why they cover the problem and if they do do anything for you, they charge you for pick up, delivery AGAIN, repair problem depending on WHAT it is AND they CHARGE $65. and hour with a minimum of 3 hours. SO, is it really like OH WELL, just throw your 1 1/2 year old furniture to the curb and COME and buy NEW funiture and DON'T FORGET THAT"" GREAT 5 YR. WARRANTY THAT COVERS EVERYTHING", never have to worry about anything for 5 years. BULL ! I don't think this is right to be able to do to people and get away with it. At least they should give back the money for that warranty, go back to the manufacturer to complain about the quality of the furniture, BUT really they should HELP THEIR customer with what ever problem they have !!!!! I'm going to go to BBB or where ever to KEEP complaining about this..... Thanks for listening !!!
PLEASE DO NOT BUY AT LIVING SPACES !!!!!
Product or Service Mentioned: Living Spaces Repair.