Rocklin, California
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Not resolved

I purchased a sofa from Livingspaces in Fremont back in Feb of 2016.When I was purchasing my sofa , I asked the sales agent to let me know about the material, since I'm not familiar with it.

Related: Living Spaces - Poor Quality, Worse Customer Service, Useless Warranties

She said you don't have to worry about anything , just but the stain protection and you should be fine. 3 months in to it , I see the sofa is pilling on it's surface ( little balls all over it ) . Called them , and they told me this is very common and warranty will not cover it and basically I'm stuck with it. I just have to maintain it .

I'm very unhappy , as I didn't know about this at all. I trusted their sales agent comment and purchased this sofa based on her knowledge.

I would like to change the material on my sofa , since this to me is a fabric flaw and warranty should cover it or at least they need to realize that I feel cheated .I am very unhappy with the sofa.

Review about: Sofa.

I liked: Design of my items.

I didn't like: Terrible customer service, Horrible quality, Know so little about problem solving, Fabric flaw, I feel cheated.

Review #880683 is a subjective opinion of a user.

2.5
Style and Design
Diversity of Products or Services
Staff
Website
Product or Service Quality
Delivery Service
Reliability
Exchange, Refund and Cancellation Policy
Customer service
Advertised vs Delivered
Price Affordability
Warranty
Value for money
PRODUCT OR SERVICE Living Spaces Sofa
Reason of Review / Monetary Loss Poor customer service / $1800
Preferred solution Not specified

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