Living Spaces - Exteremly disappointed and feel like I was cheated

I purchased a sofa from Livingspaces in Fremont back in Feb of 2016.When I was purchasing my sofa , I asked the sales agent to let me know about the material, since I'm not familiar with it.

She said you don't have to worry about anything , just but the stain protection and you should be fine. 3 months in to it , I see the sofa is pilling on it's surface ( little balls all over it ) . Called them , and they told me this is very common and warranty will not cover it and basically I'm stuck with it. I just have to maintain it .

I'm very unhappy , as I didn't know about this at all. I trusted their sales agent comment and purchased this sofa based on her knowledge.

I would like to change the material on my sofa , since this to me is a fabric flaw and warranty should cover it or at least they need to realize that I feel cheated .I am very unhappy with the sofa.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Product or Service Quality
Diversity of Products or Services
Customer service
Advertised vs Delivered
Style and Design
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money
Delivery Service

  • What I liked
    • Design of my items
  • What I disliked
    • Terrible customer service
    • Horrible quality
    • Know so little about problem solving
    • Fabric flaw
    • I feel cheated

Reason of review:
Poor customer service
Monetary loss:
Product or service
Review category
Furniture and Decor
review #880683

Author wants to be contacted by the company. Learn more

Had an experience with Living Spaces? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Living Spaces. However, many companies do monitor reviews on our site.

You were reading a complaint about Living Spaces.
Filing a new complaint about