Living Spaces - Exteremly disappointed and feel like I was cheated
I purchased a sofa from Livingspaces in Fremont back in Feb of 2016.When I was purchasing my sofa , I asked the sales agent to let me know about the material, since I'm not familiar with it.
She said you don't have to worry about anything , just but the stain protection and you should be fine. 3 months in to it , I see the sofa is pilling on it's surface ( little balls all over it ) . Called them , and they told me this is very common and warranty will not cover it and basically I'm stuck with it. I just have to maintain it .
I'm very unhappy , as I didn't know about this at all. I trusted their sales agent comment and purchased this sofa based on her knowledge.
I would like to change the material on my sofa , since this to me is a fabric flaw and warranty should cover it or at least they need to realize that I feel cheated .I am very unhappy with the sofa.
Review about: Living Spaces Sofa.
Reason of review: Poor customer service.
Monetary Loss: $1800.
I liked: Design of my items.
I didn't like: Know so little about problem solving, Fabric flaw, I feel cheated.