Rocklin, California
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2.5
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Advertised vs Delivered
Customer service
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Exchange, Refund and Cancellation Policy
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I purchased a sofa from Livingspaces in Fremont back in Feb of 2016.When I was purchasing my sofa , I asked the sales agent to let me know about the material, since I'm not familiar with it.

She said you don't have to worry about anything , just but the stain protection and you should be fine. 3 months in to it , I see the sofa is pilling on it's surface ( little balls all over it ) . Called them , and they told me this is very common and warranty will not cover it and basically I'm stuck with it. I just have to maintain it .

I'm very unhappy , as I didn't know about this at all. I trusted their sales agent comment and purchased this sofa based on her knowledge.

I would like to change the material on my sofa , since this to me is a fabric flaw and warranty should cover it or at least they need to realize that I feel cheated .I am very unhappy with the sofa.

Review about: Living Spaces Sofa.

Reason of review: Poor customer service.

Monetary Loss: $1800.

I liked: Design of my items.

I didn't like: Know so little about problem solving, Fabric flaw, I feel cheated.

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