Living Spaces - Customer Service NEVER follow up

In Feb 2014, we purchased a sectional from Living Spaces.We like the sectional, but a one of the pieces (sections) came damaged- actually the section that came damaged wasn't the correct piece anyway.

We ordered a recliner section, not an armless chair section. It took them 4 weeks for someone to come out and evaluate the damage, then another 2 or 3 weeks for a repair person to (repair) it. I didn't want it repaired. I wanted the recliner section we originally ordered.

I have the receipt to prove it.

Now it's the end of July 2014, and still no resolution.In fact, I can't even get customer service on the phone- it answers, but then silence.

Good grief.

This review is a subjective opinion of a user.
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Monetary loss:
Product or service
Wrong Sectional
Review category
Furniture and Decor
review #516063

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