Living Spaces

We have had quite a fiasco with the 01/14/2024 delivery of our purchase 12/31/2023, Order #SO-01217****.

To recap: 1- We were advised at 12/31/2023 purchase that the medium mattress was back ordered but should be available within two weeks. 2- Delivery was set up for 01/14/24 3- On 01/11/2024 I was advised via email that the order was complete and delivery was good for 01/14/2024 4- On 01/13/2024, I received a call from the Katy-LivingSpaces delivery service, "order is complete and will be delivered on 01/14/2024".

5- On 01/14/2024, an email was received that the order was complete and delivery would be on early Sunday afternoon. 6- Promptly at about 12:30 the Living Spaces truck with three delivery technicians arrived. The truck was unloaded and the many parts were brought into the house. 7- Living Spaces technician asked my wife why we only got a single twin XL mattress.

Indeed, this is when it was discovered the order was not complete. 8- We attempted to call Living Spaces and were told that someone would get back to us within 24 - 48 hours. 9- I had made an error, I had accepted the multiple "order complete" confirmations from Living Spaces and had already made room for the new bed by giving away my former bed. My wife & I, both senior citizens & I am disabled, had no where to sleep on 01/14/2024.

10 - As soon as the set up technicians left, we immediately went to Living Spaces - Katy, about 20 miles from my home in Sugar Land. We met Myndi Arnold the business manager, at the front door. She was very accommodating and immediately scheduled a same day delivery of the medium mattress that appeared to be in the local warehouse. Whew!

or so we thought. 11- Myndi suggested that we check with the cashier's office. There, we met Brandon, who felt the need to confirm that the purchased mattress was in stock at the warehouse. But because there are no phones he could not reach anyone there.

But promised to deliver the mattress Sunday evening or advise status. 12- On 06/14/2024,about 6:30 pm, Omar called and said he would be handling our order. He also was very sincere in his desire to resolve this missing mattress but still needed to confirm the mattress was in the Living Spaces - Houston warehouse. Omar promised to call back by about 7:00.

13- About 7:00 Omar called. Despite his best efforts, the mattress was NOT in stock and would have to be sent from California, about a 2 week wait. This was not acceptable, we have no bed, and do not wish to leave our home to reside in a hotel for the next couple weeks. 14- Omar suggested that a "temporary mattress" could be delivered on Monday (all trucks were already gone from the warehouse this late in the day).

The temporary mattress would be used until the purchased mattress arrives in a couple of weeks or sooner. 15- I thanked Omar for his efforts and professionalism. This missing mattress problem dominated the day on Sunday beginning at about noon until after 7:00 in the evening. My inconvenience and frustration was only complicated by the poor internal communications with critical Living Spaces resources when Living Spaces folks were trying to resolve the missing mattress issue.

But the solution was seemingly at hand. 16- NOPE! I was placing the mattress cover on the firm mattress that was delivered, when I discovered that it was poorly sewn at the seam and even had an open section about 4 inches long! This is clearly not acceptable.

17- I immediately called the Living Spaces Customer Service, exchanged emails and photographs. But the CS Rep had could not locate the order in the Living Spaces system to order a replacement! The below email and photographs were sent to confirm delivery and show the poor quality stitching. 18- Living Spaces Customer Service is to confirm the replacement of this mattress.

Phone call was promised this morning, 01/15/2024, to confirm: A- Original purchased medium mattress is on order and delivery can be expected in two weeks, about February 01, 2024.

B- Temporary mattress will arrive at my home TODAY after 4:00 as promised C- Replacement of poor quality firm mattress is underway, please advise expected delivery date.

No one has called or emailed. I am very disappointed in the customer service processes and poor communications within Living Spaces.

I am uncomfortable and doubt that my $5600+ purchase will ever arrive in total.

I hope whoever reads this note understands the effort that both my wife and I have put into resolving this issue. This has not been a pleasurable experience and I feel Living Spaces has stolen my joy of the purchase.

I went to living spaces liked for several hours found a couch I loved it was a return,it had a price but no name,I said Id like to order a brand new one ,so they gave me the measurements and the name and I ordered it with the information they gave me.

Measurements,skid and name. I received the wrong couch.

I called they did not care, all they cared about was the restocking fee, I said this was your mistake not mine why cant you just pick it up and give me the couch I thought the information you gave me was for.

They wouldnt even though it was their mistake their misinformation,they said the rules are they have to charge me$600 restocking fee, but I ordered what they said the couch they gave me the information they gave me.why should I pay for their mistake? Not fair

I went into living. Spaces looked at a couch had no name on it.

It was a floor sample. They said I can order it online. If Id like I preferred to order it online rather than getting a U-Haul and paying men to deliver it it would cost the same they gave me a SKU number And measurements of the wrong Couch that was delivered to my house and charged me a stocking fee for their mistake. How is that legally possible if anybody out there has been screwed by this company, please reach out to me.

I am wanting to do a class action lawsuit against this crooked Thieving company 818-400-****.

They need to be reported to the Better Business Bureau. They even wanted to hold back from refunding my taxes which are illegal for a mistake they made.

Ive tried to put it as is -

I made a purchase at the Living Spaces store on 9/18/22. The delivery schedule of the furniture was confirmed for 9/19/22.

When no one showed up on 9/19/22 with my furniture, I reached out to the Living Spaces helpline on 9/20/22.

I expressed my concern and requested why my order wasnt delivered on schedule. The response was sorry - it seems like our team forgot to put you on the roster and the earliest we can deliver is 9/28. It was unacceptable and the agent told me that their supervisor will call and confirm if the delivery can be done earlier. Neither the agent or their supervisor called back.

I had to call back multiple times to get a reasonable agent who helped scheduling the delivery on the following day i.e. 9/21/22.

On 9/22/22, I called back to purchase full service. The agent processed the payment and confirmed that the service team would arrive on the same day 9/22/22 b/w 6pm-11:59pm for furniture assembly.

The team came around 9pm and assembled the furniture. They were unable to assemble one chair in the dining set as it seemed to have manufacturing defects.

They took multiple pictures of the defected chair to put in records and suggested that I should call Living Spaces to request a replacement & that they have already entered all the information as well as pictures of the defected chair in the system.

Next I called Living Spaces on the morning of 9/23/22 and the agent told me that they didn't see any record or notes from the rescue team. They then asked me to click and upload pictures to a link that they sent on call. The agent further told me that they cant stay on-call for me to click and upload pictures and I should call back once the upload is complete.

Frustrated, I call back again in 10 minutes and another agent takes my call. We repeat the entire conversation again and I explain everything trying to validate that Im a valid customer.

This time the agent was unable to see the pictures on their portal because of network issues. Meanwhile please note, I have already spent several hours on calls with customer service trying to explain the situation of getting my furniture delivered.

I was asked to call back again which I did. The agent after validating everything says sorry for the inconvenience; and goes further by saying - would you be interested to buy & keep the defective chair at 10% discount. The discount offer went to 20% before I had to explicitly state to the agent that Im only looking to get the furniture for which I had already paid & not looking for discounts of any sorts on damaged furniture.

Basically they were unable to assist with the replacement furniture as they did not have sufficient rights and said all the supervisors are busy, so suggested - youll have to call back again to reach an agent who has enough system privileges. Extremely frustrating.

Later I called back again and after going through the customer validation process again, and explaining the situation again, the agent helped schedule priority delivery to replace the damaged chair on 9/23/22.

The delivery team knocked on the door at night with an already assembled chair, handed it to me and left. This transaction was completed on the night of 9/23/22.

On 9/24/22 morning upon closer inspection I realized that parts of the chair that was delivered on the night of 9/23 were still missing. I called customer service yet again to relay information and request delivery of missing parts.

The agent couldnt help because of system privileges. Again.

Later that day an agent from Living Spaces called me at midnight to understand the situation and help resolve it. No resolution was offered after-all. I believe the agent was calling from outside of the United States.

Since then I called Living Spaces N number of times and spent several several hours of my time trying to get the missing parts of the furniture I had purchased on 9/18 but I still didnt have it.

Funny enough, Living Spaces scheduled delivery of missing parts for at-least a couple of times since then, but the delivery never happened on schedule and I had to call back again and again to no effect.

Finally, a delivery was made by Living Spaces on 10/8/22 morning.

But yet again not all the missing furniture parts were delivered.

I went on a wild chase and called Living Spaces again. This time the agent told me I have a pending charge of $99. I explained to her that everything was already paid for at the time of purchase to which she said - is there anything else I can help you with? And hung up immediately.

A little later an agent from the dispatch team called me to get information of the missing parts.

Living Spaces rescheduled a delivery for 8/09/22. But guess what, the delivery is still pending to this date.

Then I spoke to a warehouse manager named Sergio Camarena Romero on 8/10/22 and expressed to him my extremely frustrating experience. He was empathetic and commented that the service offered to me is unacceptable and its a shame that even after making the purchase almost a month ago, Living Spaces has failed to deliver everything that I as a customer paid for. To escalate the issue, he gave me contact information of management team who would tirelessly help with resolution.

No one chose to reply to the email and the matter stays unresolved till date.

Sergio called me after a few days and offered a 25% discount on my next purchase. He gave me his cellphone number and asked to call whenever I was at the store shopping.

Few months later I call Sergio to avail the 25% discount. He picked my phone call right, remembered me and after chatting for a few minutes told me to not make the purchase at the particular store since he couldnt apply the discount he promised at a different location. He then asked when I could come to the warehouse and I told him I could go immediately since I have already added my items to shopping cart and pending payment.

He then took a turn and make excuses - ohh Im not at the warehouse right now, maybe in 2 hours, tomorrow morning etc. Finally he requested me to leave the Living Spaces location I was at and promised he would promptly call back in 30 minutes to confirm a time for us to meet the next day at his Living Spaces warehouse location. I did exactly that but guess he fooled me big time.

Really unprofessional of him to cheat me. Its been 2 weeks now and not only did he never call me, he up until this point has chosen to not take my 2 calls and respond to 2 courtesy text messages.

Frustrated I drove 20 miles again to place my order at the initial location.

Living Spaces truly has been the worst shopping experience of my life and I resent this nightmare.

Here are names and contacts of all the people who in some shape or form were aware of the issue but turned a blind eye to their own commitments.

sergio camarena romero Sergio.CamarenaRomero@***.com

jay martinez@***.com- Grand Prairie

Distribution center

ssalazar@***.com- 3rd party delivery service regional manager

johnny_cruz@***.com- GM for the Frisco store

nakhemdra.lacour@***.com- Grand Prairie

Distribution center manager

The living spaces in Huntington Beach took a fraudulent check off my bank account. When I tried to contact them I got a call service center.

When someone from the store finally contacted me I was told the check would be stopped and the order cancelled. 6 days later living spaces put the check through again. I went into the store today and was told that they had the original sales associate contact me and first he needed to contact the client that made the fraudulent purchase to verify that it was fraud. WHAAAAAT??

Are they nuts? So that took days and they hadnt notified the accounting dept right away so thats why the check was put through again. WTH. End result I had to file a police report today.

Living spaces is horrible and shady. Dont do any business with them.

This complaint is related to the lack of flexibility related to a promotional gift card. After purchasing an expensive bed (over 8k)we were rewarded with a promotional card.

The promotional card expired in Jan 2023, and unfortunately we missed the deadline. We arrived to the Huntington Beach store and learned from George there is nothing that can be done. We were told we couldn't do anything and even seeking guidance from anyone else would not help. I asked for the number to file a complaint and I filed the complaint.

I'm not understanding how such an enterprise is unable to assist and be so firm and inflexible. The promotional card is not large, and I advised George at the store that even extending a 10 dollar discount would help, however that was not possible. We will no longer shop at living spaces.

With so many options for customers, I'm surprised we were dismissed and not taken care of. I came to the store with no doubt we were going to be taken care of, however I was wrong.

Went to a local Living Spaces, found a sofa set that we really loved. Opened up a credit card and purchased the sofa.

Easy process. Delivery in 2 days. Happy customers.

Day of delivery:

Wasnt given a call regarding delivery so tracked it through the website stated on order confirmation document. Delivery people were late but came.

We opted for indoor drop off, delivery people nice enough to place it inside the home where I will be putting them.

Opened up the packages, super easy as they are already ready to be put together.

As we are aligning the sofa pieces, we noticed how off the brackets were and there is no way it will be aligned. Pretty upset since its an expensive set, you would think theyd do some quality control prior to delivery.

Called customer service and notified of the whole situation. CS personnel gave me two options of $150 discount or a service technician to come fix the issue. I was telling CS that I would not want to have a service tech come out since they are just going to drill new holes on the brand new sofa.

I dont even want the discount since if we just do it ourselves it will void the warranty. I asked them if I can just get it replaced for a brand new one. CS says those are my only two options. I asked her if there is a supervisor I can speak with in regards to the situation.

Supervisor speaks with me. Offering me the same two options. But now $250 discount. I told him what if it was your sofa, all brand new, $3200 in total would you just take that.

He sarcastically answered me, Im handy and id take the discount and do it myself. I told him of course youd say that. But this is a brand new sofa and we still want the sofa but we just want it to be perfect. He completely just did not empathize with us and told me that thats all they can do.

That if he was to send a replacement that I would still get the same issues. (Which blows my mind that If he had this idea, or if its a known issue, then why is no one addressing this so that it doesnt happen again. Why is this a known fact!) I told him that well I want a brand new one. Im going to call my local store and let them know of the situation.

He then tells me well they dont have a phone number and you wont be able to call. Then i told him, ill drive there myself. I told him to pick up all the sofa angrily and also the ottoman since there is no point of keeping it. Then he just said, were charging you a restocking fee since there is nothing wrong with the ottoman.

Damn the audacity of this man. Super frustrated.

I went to my local store and they processed a replacement and told me that I would not have to talk to customer service anymore since they will take care of me. I felt reassured. They put in their notes to double check and make sure the right sofa comes.

Left the store more confident and happier after the most frustrating phone call i had with CS.

Day of second delivery:

The delivery people came, they took the sofas and kept asking me why im returning them, but kept telling them its the brackets. They seem to not understand why im returning it but finally they took it. They just dropped off the items and blocked my hallway so I had to move them all myself. I hurriedly did it myself and just to find out that the sofas are still not aligned.

Brackets were placed incorrectly again. I did not even call CS. I just went directly to the local Living Spaces.

Logistics Manager spoke with me and was very understanding and empathetic with my situation. He told me that he will escalate this and find answers for me.

But the lady I was speaking with is not there that day and that i have to come Saturday to speak with her. I come back Saturday, the lady was still not there so I spoke to two women and told them

of my situation. They told me that they will call the warehouse and will have them pull a new set and see if its still wrong. They told me that someone will message me.

Sunday came and no one messaged me.

Monday morning I emailed the logistics manager.

He told me that him and the first lady I spoke with where together and basically told me that I only have the two options. Which is the $250 off or service tech to come in. All this time they got my hopes up. They made it seem like they were gonna go above and beyond to help me with my issue.

I just want a perfect couch. I still want the couch but dont give me a patchd up one. I paid for this as a whole. I deserve a good couch.

They just dont want to go through the trouble of trying to correct current issues of living spaces. How many more times does this have to happen for someone to correct manufacturer or vendor problems. If this is a known issue then why is it not being addressed? Why cant your customers get proper service and compensation.

So frustrated with the employees and service of this company. I gave Living Spaces the benefit of the doubt since Ive heard so many bad things about the company.

But its as if no one really cares about customers time, and money. So frustrated to know a company like this exists.

Hi Living spaces team, We made a purchase Order Number: SO-01025**** in 2022 for a total of $4877.00 and received a gift card. We were never explained about the validity of the gift card by the sales person.Also there were no reminder messages or email from the store.We did visit living spaces again in a month looking for cabinets but did not like any designs then.

Again today we decided to shop again for cabinets and visited living spaces and liked a model and decided to purchase .the cost of the cabinet was around $1125 . 00. When we went to the cashier to finalize the purchase we were told so rudely by the by the cashier that the gift card has expired. Buying furniture takes a lot of time and thought to decide to buy.

It would be fair for living spaces to give a gift card with at least a 6 month validity to help customer take time and buy . It would be great if you can extend the validity on my gift card so that I can go ahead and purchase the cabinet I chose to buy.