Living Spaces
Reviews and Complaints
Warranty is ***!!!
So I purchased a sofa for over $1000 2 years ago. I purchased the so-called "Premium Warranty." About 1 year later, the power module to the powered recliner stopped working.
I called the warranty company that sent a repair person out. He basically looked at the sofa and determined that I needed a new power adapter which is covered. Well, I never received the adapter. So, since January 2015, I have been in that store over 8 times.
I have spoken to countless reps over the phone. Still no luck! Just keep getting the run around. I have been very patient with them and waiting every time they put in another request for a new part.
They tell me that it will be in in 3-6 weeks. I have waited 3-6 weeks 5 times now. Still, not even a phone call to say, "hey you dumb ***, just keep that raggedy *** couch and shut the *** up!" This place is a total rip off when it comes to trying to fulfill a warranty claim. On top of that, this warranty states that they would replace the furniture if it cannot be repaired!
Every time I mention this to them, they buy more *** time by promising to order the part yet again!
My next step is to sue in small claims. Anyone have any tips on how to go about this?
- Worst cusotmer service
- Dont take care of their customer
Preferred solution: Full refund
Living Spaces Chair Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lawrence, KansasLiving Spaces Staff Review
Living Spaces - Furniture Set Review from Santa Paula, California
Resolved: Living Spaces - Couch Review from Mesa, Arizona
Living Spaces follow up: situation handled timely and professionally. Credit to select new items from store given.
Delivering new couch today and picking up damaged at same time.
No hassles. Impressed with Customer Service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaPoor Customer service
- Product selection
- Showroom
- Ability to contact
- Reliability
- Unprofessional customer service
Preferred solution: Offer replacement bedframe
Couch - poor quality and customer service
Review from Huntington Beach, California
Complaint to Living Spaces
I'm trying to get information in an effort to pay my bill and unfortunately all I'm able to get is a recording
- Poor customer service
- Worst
- Quality of products or service
Living Spaces in La Mirada CA
- No resposibilty taken
- Management involvement with problem solving
Preferred solution: Deliver product or service ordered
Terrible Shipping and Scheduling
Poor Quality and Service
- Product selection
- Salesperson
- Reliability
- Customer service department
- Ability to contact
Preferred solution: Ability to find replacement parts for the rail that was clearly a composite and not hardwood.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | La Mirada, CaliforniaRestocking fee for nondelivered furniture
DO NOT BUY FROM THIS CROOKED OUTFIT !!!!! THEY DIDN"T DELIVER THE FURNITURE..FOUR TIMES..CHARGED ME 420 dollars to cancel the order!!!!
Saturday May 9th bought a 7 piece sectional and two leather couches. $4200.. Sooo happy! They told me it would be delivered on Sunday, May 10th ..Mother's Day..I told them to come in a small truck. They came in a semi truck..couldn't deliver!!! They said later that Sunday..NO..the guy didn't get back in time. Then they made appointment for Wednesday morning, my 80 year old dad waited 3 hours..They showed up in a semi again... Then they said they would come at night on Wednesday.. They cancelled again..I am every one of these days canceling things I need to do..Then today Thursday ..They said we can deliver between 8 pm and 12 am. in the rain .. I said forget it and cancel my order...at 1pm in the afternoon..so tonight May 14th..I get a call at 7;50 pm I get a call they will be here to drop off the order the order I had cancelled.. I spent 20 minutes telling the guy how disrespectfully I had been treated and then they tell me they will charge me 420 dollars restocking fee!!!! I told the guy I didn't want it delivered at all. They still loaded it and were bringing it in the rain!!!! I am a fifth grade teacher and I have been scammed.. Do NOT purchase ANYTHING from this company!!!!! After reading the other comments here I was afraid to have it delivered..They have in the past NOT backed up their products.....Their salespeople are nice..it is just a crooky outfit..
- Salesperson
- Outrageous restocking fee
Preferred solution: Full refund
Review in Furniture and Decor category from Orange, California
- Prev
- 1
- ...
- 34
- 35
- 36
- 37
- 38
- ...
- 46
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Yeah I am having the same problem over the past 4 months. I have decided to take them to small claims court and sue for the price of my recliner and the worthless warranties (also including all filing fees, and mileage to and from the store to get the issue resolved).
Good Luck the only thing that will get you resolution is through the courts. They count on you to get tired of complaining and just buy a new piece of furniture.
Who did you serve? I want to sue them also